POWER BI / SAMPLE DATA

See AHT, FCR, NPS and sales conversion together.

Compare speed, first-contact resolution, customer feedback and commercial results without switching reports.

Interactive example

YOU ARE VIEWINGOverview · 7 days · All teams · Sat

AHT5m 49sAverage handling time

FCR78.2%Solved at first contact

NPS47Customer recommendation score

Sales conversion9.4%Contact to sale

MANAGEMENT SUMMARYSat combines 349 seconds AHT with 78.2% FCR. Check quality before pushing handling time lower.

47 NPS

AHT BY DAY

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Overview

Contacts694Sat

AHT / FCR349s / 78.2%Speed and resolution

NPS / Sales47 / 9.4%Customer and commercial result